Refund & Returns Policy

At Prime Hair & Beauty, customer satisfaction is our priority. If you experience any issue with your order, please contact us and our team will be happy to assist.

Eligible Refunds

Refunds or replacements may be considered if:

• The wrong product was delivered.
• The product arrived damaged.
• The product has a manufacturing defect.
• The order was lost during shipping.

Not Eligible

We cannot offer refunds for:

• Products that have been opened or used.
• Damage caused by incorrect storage or application.
• Change of mind after opening the product.

How to Request

Please contact us within 14 days of receiving your order.

Include:

• Order number
• Photos of the product
• Description of the issue

Email:
info@primehairbeauty.com

WhatsApp support:
+44 7471 152538 · Messages only

Processing Time

We aim to review all requests within 2–5 business days.

Approved refunds will be processed to the original payment method.