Frequently Asked Questions (FAQs)
Find clear answers about delivery, professional products, secure payments and returns.
Shipping
Delivery areas, times and shipping costs for United Kingdom orders.
Do you ship across the UK?
Yes. We deliver throughout the United Kingdom using trusted courier partners.
Do you ship internationally?
No. We currently deliver only within the United Kingdom.
How Long Will It Take To Get My Package?
Delivery times depend on your location and the shipping method selected. Orders within the UK usually arrive within 3–5 business days.
How Much Does Shipping Cost?
Shipping costs are calculated automatically at checkout based on your delivery address, the size of your order and the selected shipping method.
Products
Authenticity, professional use and help choosing the right treatment.
Are your products authentic?
Yes. All our products are sourced directly from trusted manufacturers or authorised distributors, ensuring authenticity, quality and reliability.
Are your products suitable for professional use?
Most of our portfolio is designed for professional salon use. Please read each product description carefully before purchasing to ensure it is suitable for your needs.
Can You Help Me Choose the Right Product?
Absolutely. Our team is happy to help you choose the most suitable product for your needs. If you have any questions or would like personalised guidance before purchasing, please contact us on WhatsApp: +44 7471 152538 · Messages only.
Payment
Accepted payment methods and how we protect your transaction.
What Payment Methods Do You Accept?
We accept major debit and credit cards through Stripe, including Visa, Mastercard and American Express.
Is My Payment Secure?
Yes. All transactions are securely processed through Stripe using encrypted payment technology, ensuring your payment information remains safe and protected.
Returns
Eligibility, damaged orders and the support available after delivery.
Can I Return a Product?
Yes. Please refer to our Refund & Returns Policy for full details regarding eligibility, conditions and return procedures.
What Should I Do If My Order Arrives Damaged?
If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and photos of the item. Our team will work quickly to resolve the issue.